NEO

NEO's Expert Mode means a company employee can see inside your home through the robot's cameras during sessions you schedule and approve in the app. 1X's stated controls: owner-defined no-go zones for specific rooms, automatic blurring of people, session logging, and human safety managers supervising operators (reported at roughly one manager per eight operators). CEO Bernt Bornich has publicly argued this is more controlled than hiring a human cleaner.

The unresolved questions are retention and verification: 1X has not published a full data-retention policy for teleoperation footage, and no independent audit of the blurring or no-go-zone enforcement has been released.

Recording storage

Onboard processing for autonomy; Expert Mode sessions stream video to 1X operators and are logged. Full retention policy not published

Remote operation possible

Yes

Teleoperation disclosure

Owner schedules and approves sessions in the app; people can be auto-blurred; no-go zones per room; operator oversight by safety managers

Camera / microphone controls

Room-level no-go zones; a physical camera/mic kill switch is not documented

Data deletion

Data controls exposed in app; independent verification not available

Account required

Yes, 1X account and companion app

Emergency stop

Stop via app and voice; dedicated hardware e-stop not documented

Children and pets

Marketed as safe around children and pets (soft body, compliant tendon drives, about 30 kg); no independent safety certification published

Security updates

Over-the-air updates; no stated minimum support period