Repair, support, and the graceful end of a robot
How to investigate batteries, parts, warranty, account transfer, service shutdown, resale, recycling, and respectful retirement.
Products, prices, policies, and evidence change. Verify the current primary sources for the exact model and region before acting.
Ask what can actually be serviced
Find out whether batteries, covers, wheels, joints, displays, chargers, and microphones can be replaced; who is authorized to do it; and whether shipping crosses borders. A warranty length is not the same as a parts-availability promise.
Record diagnostic access, repair pricing, turnaround time, and whether a paid plan must remain active while the robot is being serviced.
Is the battery replaceable?
Are parts sold separately?
Can independent repair preserve service access?
How long are software and security updates promised?
Plan for service shutdown
Document the minimum local behavior and what requires authentication, content servers, speech services, or vendor memory. Export what the user values and keep copies of manuals and reset instructions where licensing permits.
A shutdown can feel like a loss when routines or attachment have formed. Explain uncertainty before purchase, avoid promising permanence, and plan a humane transition for users who may interpret service failure as rejection or death.
Reset, transfer, or recycle
Before resale, donation, return, or recycling, remove local profiles, revoke app sessions, delete cloud records, remove SIM or storage media where applicable, and verify that a new owner can lawfully activate the device. Keep batteries out of household waste and use the manufacturer's or local electronics recycling route.
Framework sources
These sources shape the questions in this guide. They do not certify any listed robot.